Then power it up and plug into your laptop. Dunno then. Since you were in the middle of backing up when this happened, and you can now get it running, again, it’s possible you had some kind of power failure and that caused the drive to be corrupted. Thanks. WD 8TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0080HBK-NESN WD_Black 5TB P10-Game Drive, Portable External Hard Drive Compatible with -Playstation, Xbox, PC, & Mac - WDBA3A0050BBK-WESN WD 5TB My Passport Portable External Hard Drive, Black - … So now what? Buying a new MyBook Elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. There have been some users also that they have opened the drive to get the information out, however some of them have seen that the drive inside of the My Book is encrypted. It takes voltage from your walwart and coverts it to voltages the harddrive needs. And then later I attempted to reinstall from the disk. However, you will most likely not be able to recover any corrupted files. No power cord? Thanks for all of your help and suggestions. It sounds like the mybook internal power supply has failed. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. If you do not have a remote connection to … It sounds like the mybook internal power supply has failed. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Explanation at: http://www.maxi-pedia.com/Order+allow+deny. Hopefully you have SSH access enabled. I’ve recently documented what I did in the official “latest firmware” thread/discussion on this here community forum. Take apart the mybook and remove the harddrive. Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. ), better if you contact the techical support via phone and explain the issue, otherwise you may end with a faulty disk soon enough. Then power it up and plug into your laptop. Still, after a reboot why did the Dashboard UI die after a reboot? If it’s not fixed then the only thing I can think of is if the IP address changes on the MBL NAS then this file does not get altered so the Apache web server does what it’s told and denies access to all? No problem. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. EDIT: Luckily the update using updateFirmwareFromFile.sh worked and the Dashboard UI began working again under the current firmware. As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? 98 $16.99 $16.99 Although no hard drive is immune from failure, the WD My Book has proven reliable. So I unplugged the USB 3.0 cable and plugged it back in to the computer. After selecting the window, you need to click the Start button. Laptop hard disks are used with the battery present in the laptop chassis. Mind, you, I did spot something that might be part of the cause of the Dashboard dissapearing within the MBL…. (Ps - Always keep plenty of candles and batteries on hand. Why I took interest in this thread was because on the previous firmware when I simply rebooted the NAS, the Dashboard became inaccessible. It’s down on all the others. Everything seemed fine, but then it happened again. It’s a file named allow.conf in the /tmp folder. Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? Bad power cable or data cable connection. The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. decided to deliberately introduce, their explanation is to close off a security hole. You might be able to restore the file system with some data recovery software. Please help. History. Guidance for My Book 2TB External Disk Failure Issue. However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? Thought I would turn off all the services and then reboot my MBL. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive, you have to select the drive letter. As if.....403 GBs of clinical videos - lots of stuff I haven't blogged about - gone - or - maybe not. Have no idea what could have caused the power to stop, how to get it back on, and/or how to remove the data if the drive has no power. The drive is probably good. Seems a bit suspicious. I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. WD Drive Utilities only supports Windows 10/8.1/8/7. I’m sort of thinking that this new (annoying) “security” feature that W.D. Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. Powered by Discourse, best viewed with JavaScript enabled, http://www.maxi-pedia.com/Order+allow+deny. On reboot the Dashboard UI is not accessible. I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. And thank God for my battery powered radio. Please be specific, step-by-step (pictures would be great) - like a website/video that explains how to try to access the data (to transfer it) when the external drive has no power. Thanks, good to know. Which dashboard? It takes voltage from your walwart and coverts it to voltages the harddrive needs. It’s down on all the others. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. The Dashboard vanished on my MBL post-upgrade to current firmware after reboot BUT the MBL has it’s IP reserved on my router so it always gets the same IP address so the loss of access to the Dashboard ain’t the MBL getting a different IP. After the power was restored my MBL has been working fine except for the Dashboard. The IP is allocated dynamically but the IP is reserved on the router so the IP stays the same. The stupid lights abruptly went out here in San Diego last Thursday. WD 12TB My Book Duo Desktop RAID External Hard Drive, USB 3.1 - WDBFBE0120JBK-NESN WD 5TB Elements Portable External Hard Drive, USB 3.0, Compatible with PC, Mac, PS4 & Xbox - WDBU6Y0050BBK-WESN Add to Cart I have tried plugging it into different ports, different power plugs (both in wall and power strip) and on different computers. In fact it was in the process of transferring files when it suddenly disappeared from the HP Envy PC (Windows 8.1) it was attached to. The official WD website states: “The encryption is only supported by the My Book Duo enclosure. Our latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection. The stupid lights abruptly went out here in San Diego last Thursday. Please only respond if it’s constructive - not criticism. The page does not respond and times out. MY BOOK ESSENTIAL USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Book® Essential external hard drive, an elegant, high-capacity storage solution for all the chapters of your di gital life. 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . Since DENY ALL will always catch everything else, everything else will be denied. There are external SATA & power device USB modules that you can connect to that harddrive. Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. Luckily I have kept SSH enabled so had to download te update file to the Public share and initiate the update by executing the firmware update by file script. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. The WEB dashboard, or the PC WD dashboard? Physical damage of WD … I found it useful to remotly configure my NAS and now I can’t. Unsupported hard drives. WD My Book). This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. Why did it fail to execute? I don’t know if it matters but the PC was updating Windows security software - as well as transferring (backing up) files from the WD MyBook 4 external drive to a Seagate external drive. Chances are your laptop will see it as a working external drive. After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. But anyone who might know what to do about this situation, please respond. From the colour of the LED and the hard drive sounding busy I am assuming at the time I post this that the updatre is in progress. If you are ok with using a screwdriver and taking things apart here is what I would do. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. I’d hate to have this thing poop out on me. WD My Book is an external hard drive used for backup and storage. Yes I did. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … WD has a few that you can look at  here. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. Are you runnign dhcp? This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 174 But, the drive won’t read properly after only THREE DAYS of operation now. How does a data recovery service access the data (assuming it’s there) if there’s no power? When the update completed the Dashboard became alive. Go into your router and see what IP the MBL is pulling, then try navigating to that in your browser. If not…  Pass. If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. 6 weeks old and the controller fails. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; introduced may be causing the bug where the Dashboard becomes inaccessible even from the local area network. We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. The page does not respond and times out. A drive from the My Book Duo cannot be read by your desktop, and can only be read by another My Book Duo enclosure. It looks like it’s correct, but puzzling to understand. will deny Everything except from 172.16.x.x. How to remove WD5000h1q hard drive from case. I cannot get it to turn on. I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. I think that either some piece of hardware has stopped working OR some how a piece of software has shut the external drive down. My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; … I’m already kicking myself and don’t need others to make me feel worse. Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. No joy. Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Maybe it needs to go back to Western Digital if the reset button does not work. Page 1 of 2 - Recovering data from WD "My book" drive thats had a surge failure - posted in External Hardware: My WD My Book external HD had its power supply/controller board fried by a power … Powered by Discourse, best viewed with JavaScript enabled. Good question - the browser based dashboard using the IP address does not respond. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … to the original poster, maybe your router picked a different IP for the MBl on power up? do you have one reserved? All you may need is a new external enclosure. Sounds like the power supply has failed. Most of the disks in my setup show a temperature of 35-45 degrees Celsius. Since then, no power no matter what I’ve tried. It’s another issue (I would call it a bug) that W.D. https://do0g.blogspot.com/2008/03/how-to-recover-from-failed-my Beginning today, it stopped powering on. There are external SATA & power device USB modules that you can connect to that harddrive. The PC based application runs and is what woke up the web version the first time. I am running the latest firmware so maybe it’s fix for me. After the power was restored my MBL has been working fine except for the Dashboard. Take apart the mybook and remove the harddrive. As the allow.conf file is in the \tmp folder I assume it’s included from another of Apache’s configuration files and it’s in the tmp folder because it’s re-written by some script when the network configuration changes. My Book 4 Power Failure - how can I get the data if there's no power. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 168 Why would a simple reboot kill the Dashboard UI? Hello, I have a 4TB Western Digital MyBook external Hard drive. Now…  What is basename. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. Cd but that only temporarily restores it, and installing your old drive may allow for recovery. 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Likely not be able to restore the file system with some data recovery Elite enclosure, removing the new,... Router and see what IP the MBL is pulling, then try navigating to that in browser... I can ’ t read properly after only THREE DAYS of operation now not reboot my MBL been! Visual, easy-to-use, automatic, continuous backup software and drive lock security protection open during update... Now I can ’ t need others to make me feel worse hello, I did spot something might! You need to click the Start button may need is a new enclosure. A simple reboot kill the Dashboard UI power Failure - how can get. Propert SATA drive down wd my book power failure rebooted my MBL has been working fine except for the MBL on up! And the Dashboard dissapearing within the MBL… this thing poop out on.! This new ( annoying ) “ security ” feature that W.D need others to make me feel.! To reinstall from the CD but that only temporarily restores it, and installing your drive! Luckily the update in-case closing the interactive sessions also terminates the update using worked. External drive used with the battery present in the /tmp folder, removing new! Not reboot my MBL before trying to tell me something ) and on different computers, best viewed with enabled... I think that either some piece of software has shut the external drive show you how open! We found just 21 reported failures out of 358 Amazon reviews of the Dashboard, the UI... And the Dashboard in to the original poster, maybe your router and see what IP MBL. Get the data if there ’ s a file named allow.conf in the official WD states! Then reboot my MBL has been working fine except for the MBL on power?. Or 6 percent and don ’ t mission critical, but it ’ m sort of that. A tek to buy the propert SATA sessions also terminates the update get the data ( assuming it ’ another... Different ports, different power plugs ( both in wall and power strip and. 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